Warranty, Service & Returns
We do all warranty work and service here in Saskatchewan. We always try to troubleshoot first and send parts if possible in order to make fixes quickly.
Warranty Rules and things to know
The AKM6230 machine has a 7-year factory warranty which covers the machine excluding the stainless steel bowl and other accessories.
The warranty only applies to machines used in your own household and when you have followed the instructions in the manual. The warranty does not apply to transport damage or in the event of incorrect or careless usage or commercial use. The warranty does not apply in the event of incorrect maintenance. The machine must not be used for anything other than what it is intended for. The machine must not be opened or otherwise repaired by anyone other than personnel from Ankarsrum or a designated service point for the warranty to apply.
Warranty claims can be submitted via Email: info@thebirchblock.com
PLEASE NOTE: WARRANTY APPLIES ONLY TO THE ORIGINAL PURCHASER.
Within 30 Days of Purchase:
Ankarsrum will cover all fees, including shipping, parts, and labor. The item will be either repaired or replaced based on an assessment of the claim.
After 30 Days:
The customer will be responsible for all shipping and related fees.
To expedite the process, please include photos of the item and a copy of your purchase invoice. Also, ensure that the address provided is correct for shipping replacement parts, if needed.
Online Return Policy
We encourage you to do plenty of research before making your purchase. We want you to be satisfied with your purchase. Please read the following guidelines to ensure a smooth return process:
Return Window
You can return UNUSED items within 30 days from the date of purchase for a full refund, but shipping costs are at your own expense.
You can return used items within 30 days from the date of purchase with 10% reduction of purchase price and shipping costs are at your own expense.
Return Process
To initiate a return, please follow these steps:
Please email customer service at info@thebirchblock.com with your request.